White Paper
Information Technology (IT) relies on workers with hard skills to develop technical solutions to deliver for stakeholders across an organization, including customers. However, durable skills — also known as soft skills — can often be overshadowed, despite being crucial for the success of any IT department. By understanding the importance of durable skills, and by implementing training and other protocols that make them an integral part of IT culture, organizations can cultivate conditions that deliver better products more efficiently. This can improve both the bottom line, as well as working environments for resources in the IT department and beyond.
Shannon T. Wilson is Vice President of Information Technology at °®¶¹´«Ã½ where he leads 160+ team members in IT serving the Academic Family and the Platform Family. A seasoned technology leader with deep expertise in application engineering, cloud infrastructure, and strategic technology management across public and private sectors, Shannon is known for his practical and relational approach. Shannon excels in aligning innovations with organizational goals to fuel growth and operational excellence. As evidence of this, Shannon’s work contributing to the IT needs of the academic organization has been key in reaching five years of year-over-year employee retention growth.