Written by Elizabeth Exline
Khalilah Filmore is many things. She is the daughter of two veterans, a military spouse and the mother of two sons. She is the founder of MEDkeen Solutions®, a consulting and innovation firm, and a mentor. While all these roles inspire her, something deeper drives her: a desire to lift up others.
Filmore’s company, MEDkeen Solutions, provides healthcare consulting and operational improvement; government contracting support and research initiatives; and technology and innovation development, including AI-enabled solutions, across healthcare, government and technology sectors.
That’s a fancy way of saying she is a systems thinker who tends to see the big picture.
Susan Bitar, a professor of health services management in Florida, has known Filmore for upward of 10 years and appreciates her innovation and resilience.Â
Susan Bitar
Professor of Health Services Management and colleague of Khalilah Filmore
“When tasked with optimizing a medical practice burdened by severe reimbursement delays and revenue cycle inefficiencies, she did not merely apply standard, superficial fixes,†Bitar says. “Instead, she conducted a comprehensive audit of the clinic’s operational workflows, administrative policies and billing procedures. Utilizing these insights, she engineered a novel, strategic road map that successfully streamlined the practice’s revenue cycle management and maximized reimbursement accuracy.â€
Filmore started her company in 2016 as a one-woman organization because she had what she describes as a “360-degree view†of the healthcare model. She’d worked for insurance companies, for a pharmaceutical company, as a clinical nurse and in hospital administration, and saw opportunities for improvement. Specifically, she kept seeing how patients would leave an appointment or the hospital only to return because they didn’t understand how to properly manage their care or symptoms.
negatively affect not just patients, but hospitals and providers as well. She began ideating. Her company grew. (She now has 14 subcontractors.) And Decode My Careâ„¢, the flagship offering from MEDkeen Solutions, was born.
Put simply, Decode My Care is a software platform designed to address what Filmore describes as the Post Visit Gapâ„¢. Patients access the platform through a provided code, answer prompts based on their diagnosis and receive automated responses within the physician-provided guardrails. (The lack of password logins and downloadable apps was intentional, Filmore says, noting how elderly patients especially complain of digital fatigue.) So, when patients wonder whether a pain, a palpitation, a fever or some other symptom is normal, the platform can guide them to the appropriate next step.
Patients can also upload their discharge paperwork to have the instructions and information translated into plain English.
“We tell you what it means, what to do next, what not to worry about, what may take a while and what it means,†Filmore says.
Because Decode My Care is guidance and not clinical care, and because it doesn’t store records or scans, it offers an accessible solution that benefits patients, providers and insurance companies alike.
“I developed [the Post Visit Gap framework] based on years of observing communication and comprehension challenges following healthcare visits,†Filmore explains. In her experience, such issues arise especially frequently among patient populations with chronic care conditions who return home after a hospitalization and then, when they encounter a symptom they don’t anticipate or can’t explain, head back to the emergency room.
What is perhaps most impressive about Decode My Care is that Filmore built it by basically teaching herself to code. Her son, a video game developer, pointed her in the right direction, she says.
While Filmore was in the development stages of the platform, her mother-in-law was diagnosed with breast cancer and passed away. Filmore was with her, she says, both as a daughter-in-law and as a nurse. It was in that capacity that she realized just how valuable something like Decode My Care could be.Â
Even though Filmore’s parents were both military service members, there seemed to be one path she knew she’d never take: joining the military. Her parents just wanted her to go to school, she says, and so she became a licensed practical nurse. She didn’t complete her bachelor’s degree right away. Instead, she went to work. But she had so many questions about the administrative side of clinical practice that she eventually found herself at °®¶¹´«Ã½ pursuing a Bachelor of Science in Health Administration.
The University’s generous transfer credit policy worked to Filmore’s advantage. She was able to transfer credits from her LPN program, which saved her time on her bachelor’s degree; she completed it in about two years. After that, she grew her career, gained breadth of experience and launched MEDkeen Solutions at the end of 2015.
Juggling goals and responsibilities has become second nature for Filmore. In addition to running MEDkeen Solutions, she serves as a board member for the Space Coast chapter of Women in Defense, mentors two interns through her company and is writing a book about the Post Visit Gap.
“I’m not a complainer,†she says. “I remember one time someone making a comment, like, ‘That’s a lot.’ But at the time, I didn’t see it as a lot. I just saw it as what I had to do.â€
Although Filmore never served in the military, her role as a military spouse, and her work in research and development with government contractors and organizations supporting the Department of Defense, means she circles that world in ways that surprise even her.
“When I started my company, people would discuss government contracts,†she says. “I was like, ‘I’m not doing that. I’ll just stay over here in healthcare. And then, next thing I know, I’m in meetings [about] Homeland Security, and I’m learning about drones and protection.â€
Filmore does not hold direct contracts with the Department of Homeland Security or Department of Defense, but her leadership roles with (where she is vice president of programming) and (where her board duties centered on STEM initiatives, member engagement and community outreach) has earned her a seat at the table concerning conversations about AI, resilience and national security.
Filmore, however, surprises only herself with this development. As she often says, “I don’t put myself in one basket.â€
If there’s a quality Filmore values as much as a stoic work ethic, it may just be giving back. She seems to genuinely delight in mentoring her interns and working with young people curious about STEM fields.
One such person is Passion Davis, an intern at MEDkeen Solutions who is studying health services management at a Florida college. She is also a mother who works full time — a situation not unlike the one Filmore found herself in when she began her career.
For Davis, Filmore’s genuine care about her access to both opportunity and education has had a profound influence.Â
Passion Davis
Intern at MEDkeen Solutions and Health Services Management student
“During my internship, I’ve observed how intentional she is about ensuring that everyone around her feels supported and empowered,†Davis says. “She takes the time to answer questions, provide direction and offer practical solutions while encouraging personal and professional growth.â€
In 2026, Filmore was recognized as a UOPX Alumni Luminary for her work as an entrepreneur. But she could just as well have earned the honor for her commitment to improving her community.
“Ultimately, Khalilah is driven by a grander vision,†Bitar says. “She knows that by properly leading healthcare professionals and thoroughly inspiring student interns, they are directly improving the quality of care that countless future patients will receive and benefit from.â€
As Filmore’s career illustrates, helping others can look many different ways. It can take the form of bedside care or technology-enabled solutions. It can look like mentorship. It can be taking a board position. But the downstream effects can change the world.
Decode My Care™ is built by MEDkeen Solutions®, an NVIDIA Inception program member. MEDkeen Solutions, Decode My Care and The Post Visit Gap are trademarks and/or registered trademarks of MEDkeen Wealth Solutions, LLC in the U.S. and other countries. NVIDIA, the NVIDIA logo, and NVIDIA Inception are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.
How Khalilah Filmore went from clinical nursing practice to founder of MEDkeen Solutions.
Chief executive officer
MEDkeen Solutions
Never stop learning and to not be afraid to pivot when necessary, especially as a business owner. One of the most important lessons I have learned is that change is not always optional. Sometimes the market changes. Sometimes technology changes. Sometimes your customers’ needs change. The ability to recognize those shifts and adapt can be the difference between growth and stagnation.
“Some of the most valuable opportunities in my life came from being willing to learn something new, develop new skills and embrace change rather than resist it. Your career may not unfold exactly as you planned, and that’s OK. Education gives you a foundation, but curiosity, resilience, adaptability and a willingness to pivot are what help you continue building throughout your life and career.â€
Elizabeth Exline has been telling stories ever since she won a writing contest in third grade. She's covered design and architecture, travel, lifestyle content and a host of other topics for national, regional, local and brand publications. Additionally, she's worked in content development for Marriott International and manuscript development for a variety of authors.
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